#1 upselling of service once the company showed up…
This is something that drives me (Gerald) completely bonkers, if you want to sell me an item or a service just give me all of my potential costs upfront so I can make an informed decision. Don’t change the rules after the process has started. #1: No upselling offer all services as a complete package.
#2 Appointments that are set in a window of multiple hours…
My time is valuable to me and those I care about so why do I have to free up a 4-hour window of my time so you can show up when you feel like it. #2: We’ll set precise appointment times for our clients.
#3 Seasonal sales…
Why do I have to wait for a company to offer a special price in order for me to get a competitive price. #3 No seasonal pricing, we offer the same pricing year round so you always know you’re getting the same great deal when you need it.
#4 Our family and friends mean everything to us….
So we will not use harsh products just to reduce costs or to save time.
#5 Every company should give back to their communities and we wanted to follow in those footsteps….
We decided we’d give back to those that have given or are currently giving so much. Part of the criteria was that they had to be willing to help others regardless of the other person’s beliefs, race, gender etc. We feel the following 3 groups as a greater whole meet those parameters and we have all benefited from their actions.
Seniors: If you are over the age of 60 we’re happy to provide special pricing for you because without you we wouldn’t be here today.
First responders: This group of people and their families potentially put their lives on hold for all of us everytime they come to our aid.
Canadian Military: These amazing men and women are the main reason we are privileged to live in the amazing country known as Canada.
In 2013 we saw an amazing system that would allow us to get carpets and upholstery cleaner than traditional carpet cleaning services in a way that was safe for the customer and for those they care about without using harsh products.
As we began looking at starting a company it had to meet some conditions or in our view, or there was no point in starting it. We wanted to do something that was built around doing things in a way that showed we cared about those that we would serve and was as transparent as possible so they felt safe in all areas.
Our first dilemma was how do we set ourselves apart by providing as much value for our clients as possible. So we sat back and said what are some of the things that were currently being done that we disagreed with.
Future-Now Carpets will continue making a difference today for tomorrow by providing specialized services to our clients.
We will revolutionize the way that carpets are cleaned, and how the industry serves those that require the services provided.
Future-Now is a company aimed at offering high quality, moderately priced, carpet cleaning services that are both very effective and environmentally friendly. We view ourselves as partners with our clients, our employees, our community, and our environment. We aim to become a regionally recognized brand name throughout Alberta. Our goal is moderate growth, annual profitability and to maintain our relationships with our partners as we serve them for years to come.
Ethical: Doing the right thing for our customers & their environment
Relationships: Developing mutual trust and respect
Dependability: Fulfilling what I consented to do when I said I’d do it
Generosity: Carefully managing my resources so I can freely give to those in need
Loyalty: Using difficult times to demonstrate my commitment to those I serve
We are your Professional Carpet Cleaning Company
Future-Now Carpets was founded in 2013 with the idea that as it continues to grow it will continue to help others.
We don’t simply want to clean the environment for our clients to make them look better, but we want to ensure those very environments are not only cleaner but healthier for everyone that enters them.
We believe that family is incredibly important and that we should always do everything we can to protect and keep our families safe. That is why we view our staff, friends, and clients as family.
We pride ourselves on being dependable and on time. We don’t expect our clients to wait for us to show up we book set times to ensure we can be there when we say we will be.
All of our technicians are willing to help. We love to work with everyone and as such if they need help moving items so we can clean the entire area we will do this if it’s possible.